Shipping & returns
Depending on size and weight of your package we will either ship USPS or UPS. We pack every Monday and ship out Tuesday morning. Exceptions are Holidays and Vacation days. Purchases made by 1 pm CST Monday will go out on Tuesday. Purchases made after 1 pm prior to a shipping day will not go out until the following Tuesday.
We no longer ship out of the US. Shipping cost is high along with long shipping times and customs charges.
Standard shipping comes with $100 insurance. Additional insurance can be purchased by contacting us. If your package is lost, stolen or damaged you will be responsible to absorb any cost over that a claim does not cover.
In store pickup
If you would like to pick up your items you can choose the add to open box option at check out. You must contact us to make an appointment for pick-up. NO drop-ins. Pick ups are for locals in and around the Mary Esther and surrounding areas.
If you receive a damaged item(s), contact us immediately. You have 48hours after receiving package to contact us. Make sure to keep all packaging and take pictures of broken item(s) and packaging. Depending on circumstance, we will determine one of the following actions. Replacement, full refund, partial refund, file claim with shipping company or no action. Items purchased from the damaged and clearance section are purchased "as is" and do not qualify for a refund or return.
If you are not happy with your item(s) for any reason, you can return your item to us for a refund. You will be responsible for any shipping cost and returned items are subject to a 15% restocking fee. If a returned item(s) arrives to us damaged, a refund will not be given. So make sure items are packaged properly.